Before you start

What you need:

Brand name

Model of your product

Which may be a name or number

Serial number

Normally between 10 and 16 digits long and appears on a plate on the appliance

How do I find it?

Purchase date

If you don’t remember exactly when your product was purchased the approximate day, month and year will do

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Finding your serial number

It will be printed on the safety plate attached to your product, and will generally be located in a standard position:

Washing machines and tumble dryers:
inside the door at the entrance to the drum
Dishwashers:
on the inside of the door
Fridges and freezers:
inside the main fridge compartment
For smaller electrical items:
on the underside or back of the device