COVID-19 Information for customers

With the Government announcement of the second lockdown for England, starting November 5th, the majority of retail businesses will yet again have to close their doors. Whilst ‘non-essential’ retail premises have to close businesses may continue to offer the following services:

  • Electrical Retailers can offer a ‘front of store’ collection service, so customers can either call in advance or order online and collect their goods from outside the retail/ warehousing premises.
  • Home delivery and installation of appliances that require some technical expertise to install, or, for example, where a householder could not realistically carry a washing machine up a flight of stairs, can continue to be done following the current ‘working in other people’s homes’ guidelines.
  • Service personnel can continue to call upon and enter households to carry out repairs to appliances.
  • Appliances can continue to be sold within retail premises where those retailers are deemed to be an ‘essential’ retailer, so supermarkets, hardware stores and pharmacy type outlets that sell small electricals.
  • Online/ Etail businesses can continue to offer their full range of services

All of our members follow the Government Covid19 safe working guidelines, both within their offices and factories and when working in other peoples’ homes. AMDEA members continue to do their best to ensure that key appliances can still be repaired or replaced and the majority of manufactures and service support providers will continue to visit householders where they have a service and/or safety support requirement.

We are also providing this link to the official NHS advice and to the official Government advice:

COVID-19 information for businesses:

Northern Ireland, Scotland and Wales have their own regulations and guidelines relating to business restrictions and Covid19 safe guidelines.