Details

Bosch Neff

IMPORTANT SAFETY NOTICE

POSSIBLE RISK OF GAS LEAK with gas connection fitting on two models of built-in gas hobs.
Owners of affected gas hobs are requested to comply with the following safety notice.

 

Built-in Gas Hobs
Built-in Gas Hobs

In the United Kingdom the following named built-in gas hobs from the production period are affected:

Bosch model: NGU4151DB (produced January 2009 – October 2011)
Neff model: T20S31N0 (produced January 2009 – October 2011)

Due to potential damage to installed gas connectors, in certain circumstances gas can escape in an uncontrolled manner and in extremely rare cases a risk of explosion can arise.

To avoid any potential hazard, owners of an affected appliance should turn off the gas supply to the appliance immediately and not use it until the connection fitting has been replaced.

BSH is offering every owner of an affected appliance a free replacement of the gas connector by an authorised service engineer at the owner’s home. BSH requests all customers of a product listed above to check whether their appliance is affected by this safety campaign.

We apologise for any inconveniences caused and thank you for your understanding and patience.

What to do

Go to www.gascookingsafety.com to check whether your appliance is affected.

Alternatively, call one of the below Free phone numbers.

Free phone UK: 0800 0287 260

Free phone Ireland: 1800 855 833