Details
*UPDATE 29/04/20*
- Recall campaign expanded to add 21 models – owners should check if their appliance is affected
- Anyone with a Hotpoint or Indesit washing machine should call 0800 316 1442 or visit https://washingmachinerecall.whirlpool.co.uk to check if their appliance is part of the recall.
- Whirlpool is committed to serving its customers through the coronavirus crisis as the recall progresses
- Engineers and delivery teams equipped with PPE and following strict social distancing rules
- Remedy slots available every week – customers urged to book appointments
Risk of fire due to a defective door locking mechanism.
Whirlpool are proactively recalling certain Indesit and Hotpoint washing machines that were manufactured between October 2014 and February 2018.
This is due to a defective door catch on certain models, which can overheat during use.
Models affected
To check if a washing machine is potentially affected, customers will need both the model number and the serial number of the appliance. Both of these codes can be found inside the door, or alternatively on a label on the rear of the appliance. The website or call centre agents will guide customers to where to find these labels and what information to provide.
Please see the Whirlpool page at
https://washingmachinerecall.whirlpool.co.uk/
HOTPOINT
FML 742P UK Hotpoint
WMAOD 743G UK Hotpoint
WMAOD 743P UK Hotpoint
WMAQB 721P UK.M Hotpoint
WMAQC 641P UK Hotpoint
WMAQC 641P UK.M Hotpoint
WMAQC 741G UK Hotpoint
WMAQC 741P UK Hotpoint
WMAQC 741P UK.M Hotpoint
WMAQF 621G UK Hotpoint
WMAQF 621P UK Hotpoint
WMAQF 641 P UK.M Hotpoint
WMAQF 721G UK Hotpoint
WMAQF 721P UK.M Hotpoint
WMAQG 741P UK Hotpoint
WMAQL 621G UK Hotpoint
WMBF 742G UK Hotpoint
WMBF 742K UK Hotpoint
WMBF 742P UK Hotpoint
WMBF 742P UK.M Hotpoint
WMBF 763P UK Hotpoint
WMEF 722 BC UK Hotpoint
WMEF 742 P UK Hotpoint
WMEUF 722P UK Hotpoint
WMEUF 743G UK Hotpoint
WMEUF 743P UK Hotpoint
WMFG 741G UK Hotpoint
WMFG 741P UK Hotpoint
WMFG 741P UK.M Hotpoint
WMFUG 742 P UK.M Hotpoint
WMFUG 742G UK Hotpoint
WMFUG 742P UK Hotpoint
WMFUG 842P UK.M Hotpoint
WMJLF 842P UK Hotpoint
WMJLL 742P UK Hotpoint
WMSAQG 621P UK Hotpoint
WMXTF 742G UK Hotpoint
WMXTF 742K UK Hotpoint
WMXTF 742P UK Hotpoint
WMXTF 742P UK.M Hotpoint
WMXTF 842P UK.M Hotpoint
WMYL 7151PS UK Hotpoint
INDESIT
XWA 81252X K UK Indesit
XWA 81252X W UK Indesit
XWD 71452X K UK Indesit
What to do
If you believe you have an affected machine please unplug and stop using it immediately and check the below Whirlpool webpage:
https://washingmachinerecall.whirlpool.co.uk/
Or call the Whirlpool helpline on
0800 316 1442
If nevertheless you do use your appliance, you should only use cold water cycles of 20C or lower as this significantly reduces the risk. This is because the issue is associated with the washing machine’s heating element being activated during washing cycles above 20C.
If your washing machine is being recalled, Whirlpool state that you will be able to choose between two options:
- A like-for-like replacement washing machine provided free-of-charge – including removal of their old appliance, and delivery of the new one.
- A free-of-charge in-home repair of your appliance. The repair takes around one hour to complete and involves an engineer modifying the customer’s washing machine in their home.