UPDATED 29.04.20 Hotpoint And Indesit Washing Machines Recall

Details

*UPDATE 29/04/20*

  • Recall campaign expanded to add 21 models – owners should check if their appliance is affected
  • Whirlpool is committed to serving its customers through the coronavirus crisis as the recall progresses
  • Engineers and delivery teams equipped with PPE and following strict social distancing rules
  • Remedy slots available every week – customers urged to book appointments

Risk of fire due to a defective door locking mechanism.

Whirlpool are proactively recalling certain Indesit and Hotpoint washing machines that were manufactured between October 2014 and February 2018.

This is due to a defective door catch on certain models, which can overheat during use.

Models affected

To check if a washing machine is potentially affected, customers will need both the model number and the serial number of the appliance. Both of these codes can be found inside the door, or alternatively on a label on the rear of the appliance. The website or call centre agents will guide customers to where to find these labels and what information to provide.

Please see the Whirlpool page at

https://washingmachinerecall.whirlpool.co.uk/

HOTPOINT

FML 742P UK Hotpoint

WMAOD 743G UK Hotpoint

WMAOD 743P UK Hotpoint

WMAQB 721P UK.M Hotpoint

WMAQC 641P UK Hotpoint

WMAQC 641P UK.M Hotpoint

WMAQC 741G UK Hotpoint

WMAQC 741P UK Hotpoint

WMAQC 741P UK.M Hotpoint

WMAQF 621G UK Hotpoint

WMAQF 621P UK Hotpoint

WMAQF 641 P UK.M Hotpoint

WMAQF 721G UK Hotpoint

WMAQF 721P UK.M Hotpoint

WMAQG 741P UK Hotpoint

WMAQL 621G UK Hotpoint

WMBF 742G UK Hotpoint

WMBF 742K UK Hotpoint

WMBF 742P UK Hotpoint

WMBF 742P UK.M Hotpoint

WMBF 763P UK Hotpoint

WMEF 722 BC UK Hotpoint

WMEF 742 P UK Hotpoint

WMEUF 722P UK Hotpoint

WMEUF 743G UK Hotpoint

WMEUF 743P UK Hotpoint

WMFG 741G UK Hotpoint

WMFG 741P UK Hotpoint

WMFG 741P UK.M Hotpoint

WMFUG 742 P UK.M Hotpoint

WMFUG 742G UK Hotpoint

WMFUG 742P UK Hotpoint

WMFUG 842P UK.M Hotpoint

WMJLF 842P UK Hotpoint

WMJLL 742P UK Hotpoint

WMSAQG 621P UK Hotpoint

WMXTF 742G UK Hotpoint

WMXTF 742K UK Hotpoint

WMXTF 742P UK Hotpoint

WMXTF 742P UK.M Hotpoint

WMXTF 842P UK.M Hotpoint

WMYL 7151PS UK Hotpoint

INDESIT

XWA 81252X K UK Indesit

XWA 81252X W UK Indesit

XWD 71452X K UK Indesit

What to do

If you believe you have an affected machine please unplug and stop using it immediately and check the below Whirlpool webpage:

https://washingmachinerecall.whirlpool.co.uk/

Or call the Whirlpool helpline on

0800 316 1442

If nevertheless you do use your appliance, you should only use cold water cycles of 20C or lower as this significantly reduces the risk. This is because the issue is associated with the washing machine’s heating element being activated during washing cycles above 20C.

If your washing machine is being recalled, Whirlpool state that you will be able to choose between two options:

  1. A like-for-like replacement washing machine provided free-of-charge – including removal of their old appliance, and delivery of the new one.
  2. A free-of-charge in-home repair of your appliance. The repair takes around one hour to complete and involves an engineer modifying the customer’s washing machine in their home.

17.12.19 Hotpoint And Indesit Washing Machines Recall

Details

Risk of fire due to a defective door locking mechanism.

Whirlpool are proactively recalling certain models of washing machines manufactured under the Hotpoint and Indesit brands between 2014 and 2018.

This is due to a defective door catch on certain models, which can overheat during use.

Models affected

Please see the Whirlpool page at

https://washingmachinerecall.whirlpool.co.uk/

Hotpoint

FML 742P UK
WMAOD 743G UK
WMAOD 743P UK
WMAQB 721P UK.M
WMAQC 641P UK.M
WMAQC 741G UK
WMAQC 741P UK
WMAQC 741P UK.M
WMAQF 621G UK
WMAQF 621P UK
WMAQF 641 P UK.M
WMAQF 721G UK
WMAQF 721P UK.M
WMAQL 621G UK
WMBF 742G UK
WMBF 742K UK
WMBF 742P UK
WMBF 742P UK.M
WMBF 763P UK
WMEF 722 BC UK
WMEF 742 P UK
WMEUF 722P UK
WMEUF 743G UK
WMEUF 743P UK
WMFG 741P UK
WMFG 741P UK.M
WMFUG 742 P UK.M
WMFUG 742G UK
WMFUG 742P UK
WMFUG 842P UK.M
WMJLF 842P UK
WMJLL 742P UK
WMSAQG 621P UK
WMXTF 742G UK
WMXTF 742K UK
WMXTF 742P UK
WMXTF 742P UK.M
WMXTF 842P UK.M
WMYL 7151PS UK

Indesit

XWA 81252X K UK
XWA 81252X W UK
XWD 71452X K UK

What to do

If you believe you have an affected machine please stop using it immediately and check the below Whirlpool webpage:

https://washingmachinerecall.whirlpool.co.uk/

Or call the Whirlpool helpline on

0800 316 1442

If nevertheless you do use your appliance, you should only use cold water cycles of 20C or lower as this significantly reduces the risk

If your washing machine is being recalled, Whirlpool state that you will be able to choose between two options:

  1. A like-for-like replacement washing machine provided free-of-charge
  2. A free-of-charge in-home repair of your appliance

17.10.19 Cooke & Lewis CLDW451W-C / DI6014 – Freestanding slimline white dishwasher sold by B&Q

Details

B&Q has issued an important safety notice:

B&Q has identified a safety concern with the below dishwasher where components may overheat and result in fire.

We are advising customers to unplug and not use the appliance.

COOKE & LEWIS CLDW451W-C / DI6014 – FREESTANDING SLIMLINE WHITE DISHWASHER

Barcode: 5052931055623

These were on sale between 2012 and 2017.

What to do

If you have purchased one of these dishwashers please stop using it immediately, unplug it from the power socket and contact the below helpline for assistance.

HELPLINE: 0333 014 3476

Monday to Friday 8.30am–8pm, Saturday 9am–5pm and Sunday 10am–4pm.

24.07.19 Bush tumble dryer safety advice

Details

Argos has issued the following safety advice:

We have been working closely with Milton Keynes Trading Standards to review the maintenance and safety information that we provide with some of our Bush tumble dryers (details below). As a result, we are providing additional maintenance and safety information to all customers who bought one of these tumble dryers.

Here is a list of the products that this notice affects:

1288010 TDV6B 6KG

7642966 TDV6S 6KG

1292051 TDV6B 6KG

5386073 V7SDB 7KG

1737901 TDV6B 6KG

5435010 V7SDB 7KG

4810722 TDV6W 6KG

5480948 V7SDW 7KG

7642382 TDV6W 6KG

5496011 V7SDS 7KG

7642399 TDV6W 6KG

5586282 V7SDW 7KG

7642959 TDV6S 6KG

4281571 V6SDW 6KG

4287104 V6SDB 6KG

4278041 V6SDW 6KG

4278216 V6SDS 6KG

What to do

This information is in addition to the instruction booklet that customers received when they bought their tumble dryer. If you bought one of these tumble dryers please click here for further information.

Click here for more information

22.07.19 UPDATED Hotpoint, Indesit, Creda, Swan, Proline Tumble Dryers

Details

The manufacturer has issued the following safety notice:

Following Whirlpool’s acquisition of the Hotpoint/Indesit brands, Indesit Company has closely reviewed the safety of its product portfolio.

As part of this review we have identified a potential concern with two types of tumble dryers manufactured between April 2004 and September 2015. In some rare cases, excess fluff can come into contact with the heating element and present a risk of fire. The affected brands are:

Hotpoint
Indesit
Creda
Swan
Proline

We are activating an extensive consumer outreach and service action plan in order to provide our consumers with products that are updated to higher safety and quality standards. Consumers with affected products, that have not been modified or replaced, can choose between a free of charge replacement, a free of charge engineer appointment to modify the dryer, an upgraded higher specification replacement for a small charge or an age based refund.

If your tumble dryer is affected by this issue then you should unplug it and do not use it until the modification has taken place

What to do

Check your tumble dryer:
Please use the ‘self service’ model checker on the dedicated websites or contact us at 0800 151 0905 to confirm if your appliance is affected and for next steps should your model require corrective action.

For further information please visit the following websites:

For Hotpoint, Creda, Proline – http://safety.hotpoint.eu

For Indesit – http://safety.indesit.eu

For Swan – http://safety-swan.eu

25.04.18 Whirlpool AKM 274/IX Gas Hobs

Details

The manufacturer has issued the following recall notice.

Whirlpool has launched a product safety campaign to rectify a small number of gas hob appliances sold in the UK.

This affects Whirlpool branded stainless steel, built-in gas hobs with the model number AKM 274/IX. The affected appliances were manufactured between September 2014 and March 2016.

The issue concerns the operation of the gas burner in the front left corner of the appliance.

As a precautionary measure, consumers who own these products are advised not to use the burner in the front left corner until it has been modified by a Whirlpool engineer. All other burners are unaffected and may continue to be used as normal in the meantime.

Due to a technical issue in manufacturing, these appliances were produced with the wrong type of gas injector in the front left corner. The front left burner may emit levels of carbon monoxide above EU standards which could, in very rare usage conditions, present a low risk of adverse health effects through inhalation. There have been no reported incidents involving these products. Investigations have confirmed that the issue does not present a risk of fire or explosion.

What to do

To resolve the issue, a home visit by a Whirlpool service engineer is required. All consumers who own this appliance should visit https://www.whirlpoolservice.co.uk/safety-notice or contact Whirlpool’s customer care team on 0800 316 3885 to check if the model number (and serial number) of their appliance is involved in this product safety campaign. Consumers can select a convenient time for an engineer to visit their home free-of-charge.

 

20.02.18 KitchenAid 1.7 Litre Electric Kettles

Details

The manufacturer has issued the following recall notice:

Whirlpool announces a voluntary safety campaign for KitchenAid 1.7 Litre Electric Kettles.

Brussels/Belgium, 20th February 2018 – Whirlpool Corporation and its brand “KitchenAid” today announce the launch of a voluntary safety campaign involving the Model Type 5KEK1722 KitchenAid electric kettle.

 

 

 

 

 

 

 

 

 

 

 

The reason for this voluntary safety campaign is that Whirlpool believes the handle of the KitchenAid kettle can, in rare circumstances, separate from the upper attachment points to the kettle’s body and become unstable.

Whirlpool has already implemented modifications at the point of manufacture to ensure that kettles now being delivered from our warehouses are not affected.

The products involved are 5KEK1722 models within the specified serial number range as shown here:

 

 

 

 

 

Note: the model number and serial number are located within the label on the base of the kettle.

What to do

Whirlpool would ask any consumer who has one of the models, manufactured within the affected production range, to stop using the kettle and contact our Consumer Care Centre at toll free number 00800 552 27777 or 00800 381 04026 from 9:00am to 6:00pm, Monday through Friday.

Consumers can also visit www.repair.whirlpool.com to determine if their electric kettle is affected.

Whirlpool will replace all affected kettles free of charge to the consumer.

20.2.17 Bosch and Neff Built-in Gas Hobs

Details

Bosch Neff

IMPORTANT SAFETY NOTICE

POSSIBLE RISK OF GAS LEAK with gas connection fitting on two models of built-in gas hobs.
Owners of affected gas hobs are requested to comply with the following safety notice.

 

Built-in Gas Hobs
Built-in Gas Hobs

In the United Kingdom the following named built-in gas hobs from the production period are affected:

Bosch model: NGU4151DB (produced January 2009 – October 2011)
Neff model: T20S31N0 (produced January 2009 – October 2011)

Due to potential damage to installed gas connectors, in certain circumstances gas can escape in an uncontrolled manner and in extremely rare cases a risk of explosion can arise.

To avoid any potential hazard, owners of an affected appliance should turn off the gas supply to the appliance immediately and not use it until the connection fitting has been replaced.

BSH is offering every owner of an affected appliance a free replacement of the gas connector by an authorised service engineer at the owner’s home. BSH requests all customers of a product listed above to check whether their appliance is affected by this safety campaign.

We apologise for any inconveniences caused and thank you for your understanding and patience.

What to do

Go to www.gascookingsafety.com to check whether your appliance is affected.

Alternatively, call one of the below Free phone numbers.

Free phone UK: 0800 0287 260

Free phone Ireland: 1800 855 833

 

08.01.16 LG Washing Machine – ADVISORY NOTICE

Details

Please note this is an ADVISORY NOTICE warning the consumers of the risk, rather than a full product recall.

The manufacturer has issued the following safety notice:

LG 8KG 6 Motion Direct Drive Washing Machine

Risk: Electric shock

In certain circumstances, due to water ingress behind the control panel, a short circuit can be created which causes the chrome decal to become live and users may experience a mild electric shock.

Type/number of model:

F12U1***#

F14U1***#

Batch number/Barcode:

405KW***#### ~

412KW***#### &

501PW***#### ~

510PW***####,

404KW***#### ~

510KW***#####

  • 2016-w1_19486-2f
  • lgbarcodelgdetails

What to do

For further information contact LG customer helpline Tel: 0344 847 5454